Frequently Asked Question (FAQ)
Q: What is Aura Stuff?
Answer: Aura Stuff is an online store offering stylish men's neckties for business, formal occasions, weddings, and everyday wear.
Q: Where do you ship orders?
Answer: We currently ship orders only within the United States. At this time, we do not offer international shipping.
Q: Do you offer international shipping?
Answer: No, Aura Stuff does not offer international shipping. All orders are shipped within the United States only.
Q: How long does order processing take?
Answer: Our standard processing time is 1–2 business days after successful payment confirmation. During this time, we verify order details, confirm payment authorization, prepare your items, and arrange shipment.
Q: What are your business days for processing orders?
Answer: Orders are processed Monday through Friday, excluding weekends and public holidays.
Q: What is your order cut-off time?
Answer: Orders placed before 5:00 PM (GMT-7.00) on business days will begin processing according to our standard fulfillment schedule.
Q: How long does shipping and delivery take?
Answer: Once your order has been processed and shipped, delivery typically takes 3–4 business days.
Q: What is the estimated total delivery timeframe?
Answer: The estimated total delivery timeframe is 4–6 business days, including 1–2 business days processing time and 3–4 business days transit time.
Q: How much is the shipping fee?
Answer: Aura Stuff charges a standard flat-rate shipping fee of USD $35.00 per order within the United States.
Q: How can I track my order?
Answer: Once your order has shipped, you will receive a shipping confirmation email containing tracking details when available. Tracking updates may take approximately 24–48 hours.
Q: What payment methods do you accept?
Answer: We accept secure payment methods including Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Shop Pay.
Q: What currency are your prices listed in?
Answer: All prices displayed on Aura Stuff are listed in United States Dollars (USD).
Q: Is my payment information secure?
Answer: Yes, all payments are processed through secure and encrypted payment gateways. Aura Stuff does not store your credit or debit card details.
Q: What happens if my payment is declined?
Answer: If your payment is declined, please check your payment information or contact your bank/payment provider. Orders are processed only after successful payment authorization.
Q: What is your return policy?
Answer: Customers may request a return within 30 days from the delivery date if the item meets our return requirements.
Q: What items are eligible for return?
Answer: Items must be unused, unworn, in original condition, and include original packaging, tags, and accessories.
Q: How can I request a return?
Answer: To request a return, contact our support team at contact@aurastuff.online with your order number, customer name, reason for return, and item photos if applicable.
Q: Do you charge restocking fees?
Answer: No, Aura Stuff does not charge any restocking fees for approved returns.
Q: Do you offer product exchanges?
Answer: No, we currently do not offer direct exchanges. If eligible, you may return the original item and place a new order separately.
Q: How long does it take to receive a refund?
Answer: Approved refunds are sent to the original payment method. Please allow up to 14 business days for the refund to appear in your account after processing.
Q: What should I do if I receive a damaged, defective, or incorrect item?
Answer: Please contact us within 24 hours of delivery with your order number, issue description, and clear photos showing the problem.
Q: Do you offer local pickup or in-person shopping?
Answer: No, Aura Stuff operates exclusively as an online store. We do not offer in-person shopping, warehouse visits, or local pickup services.
Q: How can I contact customer support?
Answer: For orders, products, shipping, returns, refunds, or general inquiries, contact us at contact@aurastuff.online during our business hours.
Q: What are your business hours?
Answer: Our customer support team is available Monday – Friday, 9:00 AM – 5:00 PM (GMT-7.00).
Business Information
Business Name :Aura Stuff
Physical Mailing Address
69 Enclosure .Nutley New Jersey 07110 .United States
Business Hours: Monday – Friday 9:00 AM – 5:00 PM (GMT-7.00)
Business Email: contact@aurastuff.online